ISI WEB SITE PRIVACY STATEMENT

Welcome to Integrated Services Incorporated's Web site, www.ISI-HAWAII.com, (the "Site"). Please read the following Web Site Privacy Statement ("Privacy Statement") as well as the Web Site Terms and Conditions of Use (" Conditions of Use") carefully before using the site. By entering and using the Site, you acknowledge that you have read and understood the Privacy Statement and the Conditions of Use and that you agree to abide by them. If you do not agree to abide by the Privacy Statement and the Conditions of Use , you may not enter, access, or otherwise use this Site.

If you suspect improper use or access to ISI information, please notify ISI immediately. Contact ISI's Compliance Officer via email at complianceofficer@isi-hawaii.com.

This Site is a product of, and provided by, INTEGRATED SERVICES INCORPORATED ("ISI"), a wholly owned subsidiary of Hawaii Medical Service Association ("HMSA"), and its affiliated company the Hawaii Family Medical Centers ("HFMC"). All use of the Site is subject to the Conditions of Use and this Privacy Statement. ISI may only use the information that you provide through this site for purposes permitted or required by law, and as described in this Privacy Statement.

To address privacy concerns you may have while visiting our interactive, customized Site, this Privacy Statement describes how ISI may use information that you provide. If you do not wish ISI to use information that you provide through this Site as described in this Privacy Statement, you should disconnect from this Site.

Please note that this Privacy Statement applies only to how ISI uses individually identifiable personal information that you provide when visiting this Site. "Online personal information" is any information or data you provide through this Site that is individually identifiable, such as a name, subscriber number, address, email address, and birth date. ISI routinely gathers quantitative information on Web site activity, including the number of users to this Site and the pages visited.

When you communicate with us via our Site, we collect personal information about you only if you provide it to us voluntarily. "Online personal information" may or may not be individually identifiable health information that is also protected by the HIPAA Privacy Rule. (the "HIPAA Privacy Rule" is a federal regulation officially known as the "Standards for the Privacy of Individually Identifiable Health Information").Where online personal information also constitutes individually identifiable health information under the HIPAA Privacy Rule, the provisions of the HIPAA Privacy Rule also will govern ISI's permitted uses and disclosures of the online personal information.

Portions of our Site may allow you to provide us with online personal information in order to deliver requested materials, products or services to you. The ISI Corporate site is not equipped to do this. There are no ISI health plans.

ISI does not sell, license or disclose online personal information that you provide to us outside of ISI, its contracted agents (e.g., business associates) and affiliated companies.

As permitted by the HIPAA Privacy Rule, individually identifiable health information that you provide through this Site or that ISI creates or receives about you may be used or disclosed by ISI in connection with services provided to you by ISI, and for other purposes that are permitted or required by law. Under the HIPAA Privacy Rule this information is called "protected health information." Protected health information is individually identifiable health information, including demographic information, collected from you or created or received by a health care provider, a health plan, or a health care clearinghouse and relates to: (i) your past, present or future physical or mental health or condition; (ii) the provision of health care to you; or (iii) the past, present or future payment for the provision of health care to you. We refer to protected health information and individually identifiable health information interchangeably in this Privacy Statement.

ISI does not direct this Site to children under the age of 18 years, or knowingly collect information from children under 18. Adults should not assist minors in accessing the Site, and no person under 18 years old is permitted to use the Site. When users enter personal information on our Site, the user is representing to us that he/she is an adult, 18 years or older. We would be pleased to work with parent and guardians to delete from our records personal information a child may improperly disclose. Please contact us at webmaster@isi-hawaii.com.

At ISI, we are committed to protecting the privacy of your individually identifiable health information (including any online personal information that also constitutes individually identifiable health information) as follows:

1. ISI does not sell, transfer or disclose individually identifiable health information without your prior authorization, except when permitted or required by law. As used in this Privacy Statement, "required by law" includes the permissive and mandatory requirements of state and federal regulations that govern the use and disclosure of individually identifiable information, such as the federal regulation known as the HIPAA Privacy Rule.

a. Under the HIPAA Privacy Rule, ISI is permitted to disclose individually identifiable health information to our contracted agents- business associates- who perform various functions or provide services on ISI's behalf. To perform these functions or to provide services, business associates will receive, create, maintain, use, or disclose protected health information, but only after we require the business associates to agree in writing to contract terms designed to safeguard your information.

b.ISI is also permitted to use and disclose individually identifiable health information to support the services ISI provides through this Site, and to support the business functions provided by ISI. These services and functions may include:

i.Providing personalized educational health information to you,
ii.Tailoring your ISI experience by compiling and displaying content and information that we think you might be interested in,
iii.Appropriately providing you information about your health plan,

2. ISI may use or disclose individually identifiable health information obtained through this Site to assist our business associates or other covered entities in their treatment, payment, or health care operation activities.

3. ISI may use your individually identifiable health information (including online personal information) to create aggregated anonymous information for the purposes of tailoring our Site to meet our customers' needs and interests. Distribution and use of this aggregated, anonymous information will be restricted to staff, management, agents and business associates of ISI who need aggregated statistical information about our users as a group, as well as the patterns of their Site usage.

4. ISI also may use your online personal information on an aggregated basis to provide our editors with information that is useful in developing new features and content for the Site, and to provide our agents/business associates, affiliated companies, or any others permitted by law to receive aggregated data, information about our users and the usage patterns of the Site.

5. ISI reserves the right to perform statistical analyses of user behavior on an aggregate basis in order to measure interest in, and use of, the various areas of the Site, and to inform agents/business associates, affiliated companies, or any others permitted by law to receive such information.

6. ISI may use Secure Socket Layer ("SSL") or other encryption technology to enhance data privacy and help prevent loss, misuse or alteration of the information under our control. This encryption technology, however, does not absolutely guarantee or safeguard the total privacy of user information that has been voluntarily disclosed to the Site.

7. ISI may need to change this Privacy Statement from time to time to address new issues and /or reflect changes on our Site. Please refer back to this Privacy Statement regularly, because your use of the Site signifies that you agree to be bound by this Privacy Statement and the Conditions of Use, as amended from time to time.

8. In the unlikely event that ISI is acquired, merges with another entity or sells portions of its assets, our databases (which may contain your protected health information and online personal information) may be among transferred assets.

9. The names "HMSA," "ISI," and "ISI-HAWAII.com," are proprietary trademarks and service marks of HMSA. The contents of the Site, including but not limited to text, graphics, images and software ("Content"), are protected by copyright under both United States and foreign laws, and HMSA retains all right, title and interest in and to the Content, all copies thereof, and all copyrights and other proprietary rights therein. Upon acceptance of the Conditions of Use and the Privacy Statement, ISI authorizes you to view, download and print a small number of copies of the material on the Site solely for your personal, noncommercial use. You may not modify, sell, assign or transfer the Content or reproduce, display, publicly perform, distribute or otherwise use the Content in any way for any public or commercial purpose or otherwise, except as expressly permitted herein. You may not reverse-engineer, disassemble, or decompile, any software included in the Content. Content is subject to change without notice at the editorial discretion of ISI.

10. The Site may contain links to other related Web sites, including web sites for HMSA and for ISI's Health Promotion & Preventive Services ("HPPS"). This Privacy Statement is distinct from that provided for these related sites. Please review the Privacy Statement for www.HMSA.com at HIPAA + Privacy and the Privacy Statement for ISI's HPPS web site at the HPPS Privacy Statment which describe the use on information on those web sites. These Privacy Statements are distinct from, and in addition to, HMSA's Notice of Privacy Practices and the HMSA Notice of Privacy Practices for the HPPS Program, which describe in detail how HMSA uses individually identifiable health information that it may receive both online and offline to provide services to you as a HMSA member and as a participant in the HPPS program. HMSA publishes these Notices of Privacy Practices in accordance with the HIPAA Privacy Rule (a federal regulation officially known as the "Standards for the Privacy of Individually Identifiable Health Information").

11. The Site may contain links to other third-party Web sites. These links are provided solely as a convenience to you and not as an endorsement or recommendation by ISI or ISI-HAWAII.com of the content on such third-party Web sites, or as an indication of any affiliation, sponsorship, or endorsement of or by such third-party Web sites.

a.These third-party sites may have their own privacy policies or no policy at all. This Privacy Statement and the Conditions of Use do not apply to such other sites. ISI has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of user information.

b.ISI is not responsible for the content of linked third-party sites, and does not make any representations regarding the privacy practices of, or the content or accuracy of materials on, such third-party Web sites. Your use of third-party Web sites is subject to the terms of use for such sites. If you decide to access third-party Web sites that are linked to this Site, you do so at your own risk.

c.Although ISI endeavors to warn users when they click on a link to a third-party Web site that they are leaving www.ISI-HAWAII.com, we do not guarantee that you will receive such an alert. It is your responsibility to determine when you have left this Site.

d.Only some of the Web sites associated with ISI and its affiliated products and companies endeavor to warn users when they click on a link to an ISI-affiliated Web site or to other third-party sites. ISI does not guarantee that you will receive such an alert.

12. ISI uses a standard technology called a "session cookie" to enable our website to recognize you during a visit to this ISI Site. The session cookie is stored in temporary memory on your computer and is not retained after you close your browser.

If you have any questions or want additional information about this Privacy Statement or the Conditions of Use please contact ISI at the following address: webmaster@isi-hawaii.com

We hope this Privacy Statement answers your questions about ISI and privacy. It is in addition to, and is not intended to replace, the Conditions of Use.


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